Privacy & Cookie Policy

SoCal’s (Southampton Calor Centre) privacy statement is in order to explain the use of certain features and facilities on this web site and to demonstrate our commitment to privacy. We strictly adhere to the requirements of the Data Protection Act 1998 in the UK, and maintain the highest standards of security, however, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. This statement outlines what personal information we collect and how we may use it.

What data do we collect?
When you sign up to our mailing list we will ask you for your email address. If you make an online purchase through our shop we will collect your billing information, delivery information, name and contact details. If you correspond with us by email we may retain the content of your email messages together with your email address and our responses. We may collect information about your computer, including your IP address, operating system and browser type and the geographical location of your computer. This is statistical data about browsing actions and patterns and does not identify you as an individual.

Third party services
When you purchase an item through our shop the transaction is made through Stripe. All information provided as part of the transaction process, including name, address and credit / debit card details, is collected and stored by them. 

Provides us with information on how you use our website, which pages you visit, and which features you use. You can find out more about what data they may store here: and and opt-out of it here:

Enables us to use facebook specific features on our website, such as Like buttons, or sharing. You can find out more about what data they may store here: Facebook does not offer a single opt-out facility, instead you can manage your privacy settings here:, or you can Logout of Facebook manually to prevent these features working on this, or any other website, without you being asked to log in first.

Our website uses ‘cookies’ in the course of its operation. This is standard practice for all websites. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, it is recognised as a repeat visit by means of the cookie. The cookie contains a unique number but does not contain personal data. We will not use the cookie to identify you personally. We do not use cookies to collect personal information about you and we do not generally store any personal information that you provide to us in your cookies. You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers. However, changing the cookie settings in your browser may mean the Socal website does not operate properly. Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. You are not required to register with us in order to use our site.

During your visits to the Socal website you may notice some cookies that are not related to Socal. When you visit a page with content embedded from, for example, Facebook and YouTube, you may be presented with cookies from these websites. Socal does not control the dissemination of these cookies. You should check the third party websites for more information about these. We use Google Analytics to analyse the use of the Socal website including the number of people visiting and which areas are most popular. This information helps us to improve the website to better serve customers’ needs. This tool generates statistical and other information about website use by means of cookies. Google Analytics privacy policy can be found here

How do we use the data we collect?
We may use your information to notify you of products or special offers that may be of interest to you via email, SMS or digital advertising. A member of our customer services team may contact you regarding feedback that you have provided via the Socal website. Cookie data is used for statistical purposes to improve the Socal website and to ensure that we deliver the most relevant content to you. We never share your data with any third parties (other than those described above) and you can unsubscribe from our database at any time by clicking on the unsubscribe link in any email communications or contacting us via the Socal website. If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal Information we are entitled do so. 

Socal is a family run business and we recognise that every business has an effect on the local, regional and global environment, to minimise this impact we: supply Calor LPG in reusable packaging, minimise delivery vehicle miles through load scheduling and routing, recycle and re-use paper and cardboard that would normally be discarded, use low energy electrical appliances where ever possible.

We also where ever possible source:
Business services locally
Products either locally, nationally or within Europe
Products from sustainable sources

While we realise this is only a start, we are committed to continuous improvements in environmental performance and the reduction of pollution and waste. Staff involvement in environmental matters is encouraged at all levels and is promoted through staff training, meetings, communications and a constant review of working methods and techniques.

Our goals are to continue to promote recycling and the use of recycled or bio-degradable materials, while reducing consumption of materials wherever possible, minimise waste in all operations, continue to source products that are manufactured locally, nationally or within Europe, source products that are both innovative and environmentally sustainable, include environmental issues in staff training and encourage the implementation by all staff of sound environmental practices, regard Environmental Regulations, Laws and Codes of Practice as setting the minimum standards of environmental performance.

If you have any questions please contact us.