We (Socal89 Ltd) have created this website for your personal use. The terms and conditions set out below, and all relevant laws, apply to how you use this website. Please read these terms and conditions carefully before you start to use our site.
“We or Our or Us” means Socal89 Ltd.
“You or Your” means the person whose order for the Goods is accepted by us.
“Contract” means the Contract between the Buyer and the Company.
“Goods” means Cylinder Gas and/or Appliances.
“Working day” means any day excluding; Saturday, Sunday or a Public Holiday.
We are registered in England and shall be governed by the English Law and shall submit to the non-exclusive jurisdiction of the English Courts in respect of any dispute, suit or proceedings.
Acceptance of Terms
We shall retain ownership of all goods until full payment is received. The goods shall be at your risk immediately on receipt of the delivery.
Our goal is to deliver your order to you as quickly and efficiently as possible. The vast majority of them are delivered within 5 clear working days from the receipt of the order, some maybe next day. Where ever possible, we aim to dispatch your order either the same or following working day, but delivery can take 2-3 days. If for some reason we can’t meet our goal and delivery is expected to be longer than 5 clear working days, we will phone you or email you with an expected delivery date. We may contact you to confirm delivery of high value or fragile items. Delivery times to addresses outside the UK will be longer. Most orders from the EU will be delivered within 15 working days. We dispatch most orders using Amazon Shipping or DPD, however larger or fragile items are normally dispatched with Acclaim Logistics. Where possible, hazardous items are dispatched using our own vehicles. Where ever possible, we will email you tracking information on the day of dispatch. We may decline to deliver if: We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicles. If you need to contact us about a delivery, please have your order ID or invoice number to hand.
We offer a full 12 months guarantee on all products, which is supplemented in some cases by a longer manufacturers guarantee.
Complaints Handling Procedure
All prices displayed or quoted are Retail Prices and are inclusive of VAT at the appropriate rate, unless otherwise stated. All prices are an “invitation to treat”. We are committed to giving you the best value through great products, at great prices, supported by great service and technical expertise. Our online prices are the same as in showroom for new boxed items, however used, ex display, or soiled items may be offered at discounted prices in our showroom. We do not offer a price matching scheme, however if you see exactly the same item in stock, being offered by another local retailer, we will do our upmost to offer the same or reduced price. We will not price match an online only retailer. This also excludes Gas & sale items.
Instore Sales: We will happily refund the price of all goods (excluding: sale items, special orders or custom or tailor made goods) within 14 days with proof of purchase. After 14 days the goods can be exchanged for other goods of an equivalent value or for a credit note to be used at a later date. We reserve the right to deduct a restocking charge. Cost of carriage in returning goods is not refundable.
Online & Mail Order Sales: In line with the Consumer Contracts Regulations 2014 , you are allowed to return an item if you change your mind. You have the right to cancel at any time during the sales process from the moment you place your online order up to 14 days from the day you receive the goods. You then have 14 days to return the goods to obtain the refund.
Faulty Items: If the item is faulty, under the Consumer Rights Act 2015, you have the right to a full refund if the goods are of unsatisfactory quality, unfit for purpose or not as described. This right is limited to 30 days from day you received the goods. If the item is to be returned we will arrange for the collection of the goods.
Each voucher / promotional code can only be used once per customer and not in conjunction with any other discounts or codes. Gas products are excluded from all offers. Some special offers / multibuy’s will allow a discount code to be used at the same time – see product for details.
We may end this contract by notice to you in writing (such notice to have immediate effect), without affecting any other rights:
• Except in the case of a genuine dispute, where you have failed to pay any amount which you owe us under this contract; or
• You commit any material breach of the terms and conditions of this contract
• You become insolvent
You may also cancel the contract as allowed under the Consumer Protection (Distance Selling) Regulations 2000. If you exercise that right, you will receive a full refund subject to a deduction of any direct cost of returning the goods.
Changes to our site
Socal may, from time to time change the content of these Terms and Conditions. Socal reserves the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of the website. Please note, the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site will be free from errors.
Accessing our site
Our website is made available to our customers free of charge. Socal has complete discretion to modify or remove any part of this site without warning or liability arising from such action. You are responsible for ensuring that any person(s) accessing our website through your internet connection are aware of the Terms and Conditions set out on this page, and that they comply with them.
Limitation of Liability
Socal will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Socal, its employees or agents.
The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
All of the information on this web site has been accumulated with the intention of offering our customers the best advice possible. We CAN NOT however be held responsible for the accuracy of the information provided and the consequences of any mistakes. It would be advisable to clarify any issues with a qualified competent person before entering into any work.
If you have any questions please contact us.